FAQs

Can you help me understand which products are best for my skin?

Absolutely! Please reach out to us via chat, send us an email at info@brownandcoconut, or message us on Instagram @brownandcoconut for any specific product questions.

How do I use your products?

We suggest integrating one product into your skin care routine at a time. We recommend patch testing to see how your skin will react. Each product label includes specific use instructions.

Which products should I try first?

This depends on your skin concerns but our most popular products are the Balancing Cleanser and Hydrating Face Oil.

Do you offer samples?

We do not offer samples but feel free to email us at info@brownandcoconut.com with questions about our products.

Can I return my purchase if I’m not happy?

Yes! We want you to be 100% happy with your purchase. Please contact us at info@brownandcoconut.com for questions about returns.

Do you offer free shipping?

Yes. We offer free shipping for US orders $100+. We offer $8 flat rate shipping on all other US orders.

How long will it take for my order to arrive?

We ship orders within 2-5 business days, depending on product stock. If we suspect there will be a delay in shipping your order we will contact you by email.

My order is a gift, can I include a note?

Yes! During check out there is an ‘Order Notes’ field where you can type the note you would like us to include in your order.

Do you sell gift cards?

Yes, we do. We offer electronic gift cards between $5-$1,000. Click here to purchase a gift card.